A Typical Problem with Conventional Systems

I am sure that every physician has had this typical experience in the office (albeit with different tests).

A patient is scheduled for an annual exam. You quickly glance over the patient’s chart and refer to your last office notes. The patient had a previous abnormal mammogram, which the radiologist recommended a repeated test in 3 months. There are no further notes on the chart.

Entering the room, you ask the patient if she had the follow-up mammogram completed. Looking confused, she says, “No. Why – was it abnormal?” There’s an immediate feeling of fear from both you and your patient. Questions run through your mind – did I note the results and my staff didn’t follow up? Was my staff unable to contact the patient? Did I ever see the original abnormal mammogram results?

What happened is irrelevant – this was an error and you are responsible.

My first attempt at eliminating this potentially devastating error in the future was an index card tickler file. This system worked fairly well, but it was difficult to be sure that all tests were tracked. Our practice could not afford to hire a staff person for test tracking alone, so the responsibility fell to my already busy office staff. Reviewing all of our patient files became too big a task to find out what happened to each test or referral.

Calling patients with results was even worse. Busy signals, answering machines and voicemail prevented us from contacting patients with their results. Patients had to call the office back to get the results, which led to constant interruptions in patient care and normal office duties. Patients and staff both become frustrated.

Charts would soon pile up everywhere – a pile for each doctor to review…charts for nurses to call patients…charts awaiting call-backs from patients. Charts were everywhere, but in the filing system where they belonged. It was obvious that the tracking and calling system had to be bundled together to make this work.

SecuReach Eliminates Problems and Increases Productivity

SecuReach was developed to eliminate these problems. Once your practice installs the system, you will immediately see the benefits.

• Increased productivity – decreased phone traffic. Test results are dictated online. The system calls patients to inform them a message is present. Patients call the SecuReach number to retrieve results.
• Increased patient satisfaction – decreased frustration. Patients can access test results 24 hours a day, seven days a week – no more waiting or worrying about results.
• Patient confidence – personal messages in your own voice. Patients are impressed when they receive a personal message back from their physician – even if it’s a voicemail message.
• Quick dictation – delivering fast results. SecuReach makes it easy to dictate a message and deliver it immediately to the patient. A normal test result message can be recorded once and saved for you or your staff to send to future patients reducing time.
• Peace of mind –  Knowing that every test you order is being tracked – patients are completing their tests – and you are receiving the results of those tests offers peace of mind that no other system on the market can offer.

Protect Your Patients – Protect Your Practice.