The Issue – HIPAA Compliance

HIPAA requires all entities involved in the health care industry to respect the privacy of patients’ personal health information.

This now means that detailed medical information cannot be left on a patient’s answering machine, voicemail box or sent via email. This restriction is the primary reason for the litany of phone calls back and forth between the patient and practice until the communication is finally made.

SecuReach has taken the proper measures to assure all HIPAA compliance.

The SecuReach Solution

Each patient in your practice receives a private, secure voicemail box with a unique pin number – this number is not the patient’s social security number. As an added precaution, the patient can change the pin number at any time to further insure privacy.

Health-protected information can be legally placed into this voicemail box, which can only be accessed by the patient. This information cannot be inadvertently listened to by other parties.

HIPAA allows appointment reminders and other reminder messages – which can be recorded by office staff and left on answering machines. Offices are counseled that the message must be generic and not contain personal health information.

The SecuReach System stores all files at a secure, off-site center featuring modern security technology, a generator back-up and redundant phone lines. All applicable HIPAA forms are on file and we’d be happy to discuss any security issues you might have.