Long Term Care
Compliance with family notification requirements and automatic documentation can prevent costly citations, fines and other penalties while reducing the time spent on the process. SecuReach has developed an innovative solution that ensures that required family notifications are communicated properly and cost effectively, thus: Reducing staff time by an average of 10-18 hours per week. Documenting messages in compliance with CFR 483.10(b)(11). Providing secure communications with a Resident's physician. Reducing exposure to litigation. Satisfying HIPAA regulations. The SecuReach system calls the resident’s responsible party with notification that a message is pending in the private voicemail box. Upon retrieving the message, the responsible party simply calls the toll-free number, inputs the box and pin numbers and listens to the message at any time 24 hours a day. This setup satisfies HIPAA regulations. for more information.
"SecuReach’s documentation includes the date and time the primary contact listened to a message as well as the actual voice file of the response. This can be reproduced and is invaluable when disputes arise as to whether a family member/responsible party was notified of a patient’s condition in a timely manner."
Calvin Groeneweg, RN
Director of Rist Management
Magnolia LTC Management Services, Inc.
Santa Rosa, CA
"Instead of leaving a note for the day shift to call a family member with non urgent updates, our night shift can dictate a message in the middle of the night and SecuReach will notify the family member the next day to tell them that they have a message about the resident."
Kathy Loy
Director of Nursing
Lakewood, OH
"We are obligated by the state to notify family members by both phone and mail that the resident’s Medicare is being cut. SecuReach is a fast and easy way to document that we notified the family member by phone."
Kim Chuha,
Social Services and Admissions
Strongsville, OH
