The SecuReach Solution – Test Tracking

If a Test Is Not Done

• When a test or referral is ordered, it is logged into the system.
• If test results are not returned to the office in a specified time, SecuReach will automatically send both an email and voice reminder to the patient.
• A real time alert will appear on the application home page for every staff member or physician who logs into the system.
• Staff can click an entry and have immediate access to the history of the test. A secure message can then be sent to remind the patient of the importance of the test.

When a Test Is Returned

• When a test returns to the office, the results can be dictated and sent to the patient. Prerecorded messages can be used to expedite this process. 
• The System calls the patient to inform him that a message has been placed in his voicemail box. Thepatient simply calls the toll free number to get the results. Once received, calls are stopped and the test result is archived.
• Archived tests contain reminder calls, the original message, and when the patient accessed his voicemail box – critical if litigation arises.
• Any follow-up tests remain in a pending file until these instructions are also followed.

If a Patient Does Not Retrieve a Message

• If the message is not retrieved in 14 days – an alert is generated to notify the staff. 
• After a message is finally retrieved, the entire record is archived – accessible at any time.